Which conversations did your business not get to last month?
Harkio handles the conversations your business runs on.
Every business calls the top of the list, emails the rest, and misses the ones that ring in while everyone is busy. Not because anyone stopped caring, but because a conversation takes twenty minutes, and one person can only have one at a time.
Harkio has those conversations instead. The calls nobody got to, and the ones nobody picked up, the same day, with a written summary waiting for your team.
Recruitment screening and sales outreach first, inbound next.
Every conversation, actually had
Every business rations its conversations. Yours does too.
A conversation costs a person twenty minutes, and it can only happen with someone who is also free at that moment. So every business triages. The top of the list gets a call. Everyone else gets an email that says we will be in touch.
Email is what you send when you cannot afford to call.
The cost of that never shows up anywhere, because nobody complains about a call they never got. The applicant who went quiet does not tell you why she went quiet. The lead who bought elsewhere does not send a note explaining the decision. Neither does the one who rang you at six and got a ringtone.
This is what most businesses are rationing, in both directions. Tick the ones yours owes people.
These are conversations businesses owe people. Which of them Harkio handles is further down the page.
Which of those should be a call?
- Does it need an answer today?
- Is there a follow up question that changes the outcome?
- Does the person on the other end need reassuring?
- Would an email be ignored?
Three yes answers and it is a call, whether or not anyone is making it.
Now count last month. Not our numbers. Yours.
Everyone on the list gets a call. Not just the top of it.
Nobody is choosing between a warm conversation with your best person and a machine. Your best person was busy. The real choice is a call today, or no call at all.
Screening is the first of these conversations. Outreach is the second. This is what each one looks like once it is handled.
Screening calls
- The top of the list gets a call. Everyone else gets an email.
- The candidate can only talk after their own working day, by which point your recruiters have gone home.
- Every recruiter asks it slightly differently, so Friday's notes and Thursday's do not compare.
- Your recruiters spend Monday asking notice periods and salary expectations.
- Thursday's calls are still in somebody's head, not written down.
- Everyone who applied gets a call the same day, in the order you set.
- Calls go out when the candidate can actually take one, inside hours you set, and again later if nobody picks up.
- Every candidate answers the same questions, so Monday is a comparison instead of ten different conversations.
- Your recruiters spend Monday on the judgment, with the facts already gathered.
- Every call comes back written down, and Monday starts with a shortlist instead of a pile.
Cold outreach and qualification
- The list has more names on it than your reps can get through in a month.
- Your closers spend their day on cold dials instead of live conversations.
- Most of the list never gets called, and nobody finds out what was in it.
- Every name gets a call, not just the ones that fit into someone's day.
- Interest and availability get checked before a rep spends a minute on it.
- Your closers pick up only the conversations that are already going somewhere.
Cold outreach only. Once a conversation is going somewhere, it belongs to your rep, and an agent is the wrong tool for it.
The change is not a faster way to make the calls you already make. It is the calls you never got to.
The agent is about a fifth of the job.
Anyone can give you a voice model, a phone number and a box to type instructions into. That part is close to a commodity now.
The rest is the actual work. Who gets called, and in what order. What happens when nobody picks up. What is written down, where it lands, and who picks it up next.
Every one of those is a place a conversation quietly dies today.
Same flow, whichever conversation it is. In screening, the summary is a scorecard and the handoff goes to your recruiter. In cold outreach, it is a name with interest and availability confirmed, handed to the closer who should have it. When the call comes to you instead, the chain starts at the call rather than the queue, and ends in the same place: written down, with the right person holding it.
The alternatives
What we are building is the assembled thing. Prebuilt for the conversation, connected to the tools your team already works in.
And it does not arrive as a login and good luck. Your first workflows are set up and tuned with you, before a single real call goes out. That setup is part of the product, not a service wrapped around it.
The calls you make first. The ones you miss next. The rest when they earn it.
The calls you make and the calls you miss run on the same engine. The order below is which one we finish first, not which one matters.
The calls you make
Recruitment screening, from the first dial through to the scorecard. Cold sales outreach, checking interest and availability before a closer invests time.
The calls that come to you
The ones that ring out after hours, or while everyone is already on another call. A missed call rarely leaves a voicemail. It calls somebody else.
More conversations run a business than these
The rest follow as the platform earns them. No dates, because we would rather name the order than imply everything is ready.
The things you should be worried about.
“What if the first call embarrasses us?”
The right worry. The call carries your name, not ours. So the first one is not a cold start. Your workflow is built and tuned with you, you listen to test calls before any real person is called, and what runs first is one workflow, not your funnel. Your first real call is a good one because it is not the first time it has run.
“What happens when someone asks something the agent cannot handle?”
The call is redirected to your team. The agent has a defined edge and stops at it rather than bluffing past it. The people who need a person get one, and they get one of yours.
“Is this another toolkit my team has to assemble?”
No. If a parts kit is what you want, there are good ones, and we would point you at one. This is the assembled thing. You bring the role and the tools you already use.
“Should every one of these be a call?”
No, and it is worth saying which ones should not. If a form would do the job, use a form. If the conversation is the sale itself, put your best person on it and keep them there. Automating those is how a company ends up with an expensive way to annoy people.
A list, not a signup button. That is on purpose.
Setup is hands on, so we open to a small number of teams at a time. Self serve is not open, and will not be for a while.
That is a choice, not a gap. A first call that carries your name is worth more than a fast launch.
The first teams get two things.
Founding pricing
Agreed with the first teams before we publish it.
A say in what comes next
Which conversation gets built after these two.
You have the method. Run it this afternoon.
The list of conversations, and the four questions that tell you which of them should be calls. Both of those work on your own business today, without us.
What you cannot do yet is close the gap it finds. That is the part we are building.
Be first when we open.
The conversations you are not having are already costing you, and they will keep costing you whether or not Harkio ever exists. Go and count them.
When we open, we will handle them.